Genesys Cloud Developer

Certification: Genesys Cloud CX Certified Professional (Required)

Key Responsibility:

• Bachelor’s in Computer Science, IT, or related field

• 10+ years in contact center solutions

• 3+ years of dedicated experience with Genesys Cloud

• Proficiency with Genesys Cloud Architect, AWS Lambda, and Amazon Lex

• Programming skills in Python, Node.js, or Java for backend logic

• Hands-on with REST APIs, JSON, and cloud-native design

• Strong knowledge of call routing, omnichannel communication, and CC operations

• Agile team experience; ability to work independently and remotely

• Excellent communication and stakeholder engagement skills