Key Responsibilities:

• Lead the complete lifecycle of contact centre telephony transition projects.
• Collaborate with stakeholders to assess the current state and architect scalable solutions.
• Design future-state architecture and build robust migration roadmaps.
• Provide expert guidance on the Genesys Cloud Telephony platform.
• Integrate telephony systems with CRMs and enterprise platforms.
• Ensure minimal disruption during migrations through proactive planning.
• Work cross-functionally with IT, operations, and business teams.
• Stay ahead of contact centre tech trends and recommend best practices.

𝗪𝗵𝗮𝘁 𝗪𝗲’𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿:

• 5+ years of experience in contact centre architecture and telephony.
• Proven track record of leading at least two successful end-to-end telephony  transitions.
• Deep knowledge of Genesys Cloud Telephony and integration strategies.
• Strong understanding of cloud telephony, enterprise systems, and migration frameworks.
• Excellent leadership, communication, and stakeholder engagement skills.
• Ability to thrive in a hybrid work setup with distributed teams.