Visa: H4EAD, L2EAD, GC, USC Only
Key Responsibilties:
Serve as the primary liaison between business stakeholders and Salesforce development teams.
Own and prioritize the Salesforce product backlog ensuring alignment with business objectives.
Translate requirements into detailed user stories & acceptance criteria.
Collaborate with Salesforce developers, architects, and admins to deliver scalable, efficient solutions.
Drive feature implementations in Sales Cloud & Service Cloud.
Ensure data integrity, performance, and user adoption.
Lead Agile ceremonies: sprint planning, backlog grooming, product demos.
Monitor KPIs & user feedback to optimize the product roadmap.
Required Skills :
4+ years of experience with Salesforce (Sales Cloud/Service Cloud).
2+ years as Product Owner / Technical BA in Agile.
Strong knowledge of Salesforce architecture, data model & declarative tools (Flows, PB, etc.).
Experience with Salesforce lifecycle & deployment tools (SFDX, Git, Change Sets).
Salesforce Administrator certification required; Sales/Service Cloud Consultant certs preferred.
Excellent communication, stakeholder management, and problem-solving skills.
Preferred Qualifications:
Experience with Salesforce integrations (REST/SOAP APIs, Middleware).
Background in CX, Sales Ops, or Support Ops.
Agile tools: Jira, Confluence.
Experience in B2B SaaS / Enterprise environments.
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