Scrum Master (Sales Cloud/Service Cloud)

Key Responsibility:

• Act as a servant leader and coach for two dedicated Scrum teams (Sales Cloud or Service Cloud).

• Facilitate all Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective) effectively, ensuring team engagement and adherence to agile principles.

• Coach the Development Team in self-organization and cross-functionality.

• Coach the Product Owner in creating and maintaining clear and concise Product Backlog items, prioritizing effectively, and understanding the needs of stakeholders.

• Foster an environment of continuous improvement and psychological safety.

• Remove impediments and ensure the team is focused on delivering value.

• Help the team understand and implement empiricism.

• Leverage your experience with Fullstack development methodologies and challenges to facilitate communication and collaboration between Fullstack developers and Salesforce-specific developers.

• Help the team navigate complexities inherent in integrating Salesforce with other systems and applications.

• Facilitate discussions around technical debt, architectural considerations, and best practices that span both Fullstack and SFDC domains.

Requirements:

• 10+ years of experience as a dedicated Scrum Master.

• Proven experience working with software development teams that include both Fullstack developers and Salesforce developers (SFDC).

• Demonstrable understanding of Salesforce Sales Cloud OR Service Cloud functionalities and development ecosystem.

• Certified Scrum Master (CSM) or Advanced Certified Scrum Master (A-CSM) required.

• Strong understanding of agile principles and values (Scrum, Kanban, XP).

• Experience with agile project management tools (e.g., Jira, Azure DevOps, Asana).