Senior Business Analyst

Key Requirements:

• Collaborate with Product, Engineering, and Ops teams to define requirements for telecom systems

• Create BRDs, FRDs, user stories, use cases, and process documentation

• Analyze BSS/OSS processes and identify optimization or automation opportunities

• Bridge communication between stakeholders and technical teams

• Perform impact/gap/root cause analysis and support solution design

• Lead UAT efforts and validate deliverables

• Track telecom KPIs, SLAs, and support business reporting needs

• Keep up with industry trends and compliance

Required Skills & Qualifications:

• Bachelor’s degree in Telecom, IT, Business, or related field

• 5+ years’ experience as a Business Analyst in the Telecom Domain (BSS, OSS, CRM, Billing, Network Ops)

• Knowledge of telecom processes (order mgmt, provisioning, billing, customer care)

• Tools: MS Word, Visio, Confluence, JIRA

• Familiarity with Agile/Scrum and Waterfall methodologies

• Strong communication, analytical, and stakeholder engagement skills

Preferred Qualifications:

• Telecom certifications (eTOM, TM Forum)

• Experience with platforms like Amdocs, Netcracker, Oracle BRM, Ericsson

• Knowledge of analytics tools like Power BI or Tableau is a plus