ServiceNow Integration Specialist (SAP Integration)

Shift: PST Time Zone (Starting from 5 PM IST onwards)

Key Responsibilities:

• Design, develop, and implement ServiceNow–SAP integrations using Integration Hub, custom spokes/connectors, and MID Server.

• Build bi-directional integrations (SAP ↔ ServiceNow) ensuring secure, efficient data exchange.

• Configure and manage Event Management, including connectors, alert rules, and correlation logic.

• Develop and manage custom connectors, REST/SOAP APIs, and Webhooks within ServiceNow.

• Collaborate with SAP and ServiceNow teams to analyze requirements and deliver scalable integration solutions.

• Troubleshoot integration-related issues, maintaining data integrity and performance.

• Maintain documentation for integration designs, mappings, and flows.

• Follow ServiceNow best practices and support CI/CD and performance optimization.

Required Skills:

• 5–8 years of IT experience, including 4+ years in ServiceNow development/integration.

• Hands-on experience with Integration Hub and custom connector development.

• Strong ServiceNow ↔ SAP integration experience (IDocs, BAPIs, RFCs).

• Proficiency in REST/SOAP APIs, Webhooks, JSON, XML, and authentication (OAuth, Basic Auth, etc.).

• Hands-on with JavaScript, Glide APIs, and automation workflows.

• Experience configuring MID Server and working with ITSM, CMDB, and Event Management modules.

• Excellent problem-solving, analytical, and communication skills.

Preferred Qualifications: